Administrative fees
Service fees are administrative costs related to the sale of a ticket. They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age). Service fees vary depending on:
- point of sale (online, Air France ticket office, etc.),
- place of issuance (online or by phone, etc.).
Ticket changes
| Change made on airfrance.my | Change made by phone at the Air France Call Center | Change made at an Air France ticket office | |
|---|---|---|---|
| Ticket purchased on airfrance.my or at an Air France ticket counter | no fee | € 15 | € 15 |
| Ticket purchased on a third-party site or travel agency | € 30 | Refer to your local travel agent | Refer to your local travel agent |
Refunds
| Refund requested on airfrance.my | Refund by phone at the Air France Call center | Refund requested at an Air France ticket office | |
|---|---|---|---|
| Ticket purchased on airfrance.my or at an Air France ticket counter | € 20 | € 20 | € 20 |
| Ticket purchased from a third-party site or travel agency | Refund request to be completed through the third-party website or travel agency used to purchase the ticket. |
* Ticket changes are free for infants tickets. ** Service fees are collected in local currency MYR and subject to exchange rate fluctuations. *** Air France charges no fees for changeable and refundable fares Air France charges no fees for unaccompanied children and passengers with reduced mobility Air France charges no fees for refund amounts lower than EUR 100 **** Travel agencies set and apply their own booking fees for changes to and refunds for Air France tickets. These fees therefore vary by agency.