Administrative fees

Service fees are administrative costs related to the sale of a ticket. They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age). Service fees vary depending on:

  • point of sale (online, Air France ticket office, etc.),
  • place of issuance (online or by phone, etc.).

Ticket changes

Change made on airfrance.myChange made by phone at the Air France Call CenterChange made at an Air France ticket office
Ticket purchased on airfrance.my or at an Air France ticket counter no fee € 15 € 15
Ticket purchased on a third-party site or travel agency € 30 Refer to your local travel agent Refer to your local travel agent

Refunds

Refund requested on airfrance.myRefund by phone at the Air France Call centerRefund requested at an Air France ticket office
Ticket purchased on airfrance.my or at an Air France ticket counter € 20 € 20 € 20
Ticket purchased from a third-party site or travel agency Refund request to be completed through the third-party website or travel agency used to purchase the ticket.

* Ticket changes are free for infants tickets. ** Service fees are collected in local currency MYR and subject to exchange rate fluctuations. *** Air France charges no fees for changeable and refundable fares Air France charges no fees for unaccompanied children and passengers with reduced mobility Air France charges no fees for refund amounts lower than EUR 100 **** Travel agencies set and apply their own booking fees for changes to and refunds for Air France tickets. These fees therefore vary by agency.